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Tuesday, June 19
 

12:00pm MDT

Registration Check-in Foyer

1:00pm MDT

The Customer Success Blueprint: Strategy & Process PeekaBoo BallroomMikael Blaisdell • Keri Keeling • Ed Powers

2:00pm MDT

Case Study: EMS Software - The Monetization of Customer Success PeekaBoo BallroomJacob McNulty

2:30pm MDT

Case Study: Cloud Elements - Career Pathing for Customer Success PeekaBoo BallroomAmy Mustoe

3:00pm MDT

The Customer Success Blueprint: People & Technology PeekaBoo BallroomMikael Blaisdell • Keri Keeling • Paul Piazza

4:00pm MDT

Best Practices: Driving Customer Adoption Through Organizational Alignment PeekaBoo BallroomMichael Harnum Get the Rest of the Company to Have Your Back: Aligning Customer Success with Customer Experiences Company-Wide PeekaBoo BallroomSteven Bernstein

5:00pm MDT

Reception & Technology Exhibition Foyer